Betfair FAQ - FREQUENTLY ASKED QUESTIONS
In our Betfair FAQ database you can find answers by our betting experts to some of the frequently asked questions!
What is a Betfair promo code?
When you use a Betfair promo code you can qualify to receive a new customer sign up offer bonus from this top UK online bookmaker and betting-exchange.All of our qualifying promo codes for Betfair have been verified as working correctly by our own betting experts who check them daily.
Who can use Betfair promo codes?
You have to be a new customer at this popular UK online bookmaker and betting-exchange and be aged 18 years old or greater to be able to use a Betfair promo code.
Which is the best Betfair promo code?
The best Betfair promo code that users of our website like to use is ZBGC01 to claim a sign up offer in their sportsbook,but it all depends on which department of their online operations you are going to play in the most as people have different tastes.
How many Betfair bonus codes are there?
You maybe interested to learn that there are currently 7 official Betfair bonus codes that new customers can choose from which are all listed on our website as we are highly regarded within the betting industry as been the Betfair promo code experts.
Why use a Betfair bonus code?
When you use a Betfair bonus code you can receive extra funds to place bets with which will give you more chance of winning something to begin with as you will have the betting odds slightly in your favour,so by using bonus codes at Betfair you are getting value,which this game is all about if you are looking to win long term.
Can i use promo code for Betfair twice?
You can only use a promo code for Betfair once,as having multiple accounts is not allowed,and you are highly likely to be banned as a promotion abuser if you try and open many accounts by using the same promo code so we highly recommend using a code on one occasion only.
Is the Betfair Exchange Promo Code VAL225?
Yes the Betfair Exchange promo code is VAL225.When you use this valid promo code for Betfair you can receive up to £20 cashback if your first bet loses,which is a superb sign up offer for new customers.
Where do i enter my Betfair promo code?
You enter your Betfair promo code in to the `Promo code/Referral code` box field on the registration whilst opening a new customer account.You will be pleased to learn that if you use any of our qualifying promotion codes listed on our website then the correct bonus code is entered in to the box field automatically for you.
dO YOU UPDATE YOUR bETFAIR PROMOTION CODES OFTEN?
We update all of our Betfair promotion codes daily,so you know you will be using the most up-to-date promo code available for Betfair,that has been tested and validated as working correctly by our very own betting experts.
Are your promo codes for Betfair valid?
You will be pleased to know that all of our promo codes for Betfair are valid and working correctly as they are checked on a daily basis so you can be confident you will receive your Betfair sign up offer with no problems when you use a qualifying promotion code listed on our website.
fORGOTTEN MY bETFAIR uSERNAME?
If you've forgotten your Betfair username,simply contact Betfair Customer Support Services and follow the instructions they give you to retrieve your login details.You will receive an email from Betfair with your username.(Please check your junk/spam folders in case the email from customer support services is not recognised).
fORGOTTEN MY bETFAIR pASSWORD?
How to Reset your Betfair password via Email:
On selecting the reset password via email option,you will receive an email from Betfair containing a link to verify your security answers. After clicking the link you will be able to set a new password. (Please check your junk/spam folders in case the email from Betfair is not recognised).
How to Reset your Betfair password via SMS:
On selecting the reset Betfair password via SMS option,you will receive a SMS from Betfair containing a code which you will be prompted to enter on the website. When the correct code is supplied, you will be asked to answer your security questions before being allowed to reset your Betfair password.
If you've forgotten both, or locked your account, don't worry, just contact Betfair Customer Support. No-one at Betfair has access to your password, but Betfair can guide you through the process of setting a new password over the live chat feature.
*For security reasons Betfair will not respond to forgotten username/password enquiries by e-mail or SMS.
On selecting the reset password via email option,you will receive an email from Betfair containing a link to verify your security answers. After clicking the link you will be able to set a new password. (Please check your junk/spam folders in case the email from Betfair is not recognised).
How to Reset your Betfair password via SMS:
On selecting the reset Betfair password via SMS option,you will receive a SMS from Betfair containing a code which you will be prompted to enter on the website. When the correct code is supplied, you will be asked to answer your security questions before being allowed to reset your Betfair password.
If you've forgotten both, or locked your account, don't worry, just contact Betfair Customer Support. No-one at Betfair has access to your password, but Betfair can guide you through the process of setting a new password over the live chat feature.
*For security reasons Betfair will not respond to forgotten username/password enquiries by e-mail or SMS.
WHAT IS BETFAIR'S COMPLAINTS PROCEDURE?
Betfair want to give you a great experience with the best service and want to put things right swiftly if something hasn’t gone to plan as it should have.
Betfair Customer Support Service teams are in the best position to speedily deal with your complaint and provide a quick resolution to most queries regarding:
Betfair Customer Support Service teams are in the best position to speedily deal with your complaint and provide a quick resolution to most queries regarding:
- Can’t access your Betfair account
- Cash Out
- Bet/Market settlement
- Verifying your Betfair account
- Betfair Exchange queries
- Betfair Sportbook Help
wHAT IS bETFAIR`S sELF eXCLUSION pOLICY?
Should you need to take a break from gambling,Betfair provide a number of options to help you control your gambling including Self-Exclusion.
Time out enables you to take a short break from gambling, restricting your account from placing bets for 24hrs, 48hrs, 7 days, 72 hours or 30 days. During the time selected you will be unable to reverse this block, please find more information about ‘time out’ on the official Betfair.com website.
Alternatively if you feel you need a longer break from gambling you can choose to self-exclude:
If you are unsure whether or not you may have developed a gambling problem, you can use the following simple checklist for self-assessment. If you answer positively to at least four of the following questions it is recommended you call either our customer service staff or one of the professional bodies highlighted below to seek professional advice.
If you are not satisfied with how your safer gambling query was handled and wish to escalate the matter, you can contact the Gambling Commissioner.
Further help information within the Safer Gambling page includes details about our safer gambling policy and links to organisations that can help.
To receive guidance and support about problem gambling, please visit:
Our self-exclusion facility now covers the Flutter Family of Brands, we will endeavour to prevent you accessing your Account (or creating a new account within your selected self-exclusion timeframe across all brands.
Please note that Paddy Power Retail is not covered under our self-exclusion policy. If you wish to exclude from the shops, you will need to contact them directly. More information can be found here.
Please note: Self-Exclusion does not cover Sky Betting & Gaming, PokerStars brands or Full Tilt Poker for customers outside the United Kingdom. You will need to self-exclude directly with the relevant brand in order to be excluded from your account with that brand.
Please note: Self-Exclusion does not cover Tombola. You will need to self-exclude directly with Tombola in order to be excluded from your account with that brand.
Please be aware that if you apply any safer gambling tool to your Betfair account it will not automatically apply to your Paddy Power account. If you wish to also set a safer gambling tool you can do so via your Paddy Power account online or alternatively, Customer Services can set this for you.
Time out enables you to take a short break from gambling, restricting your account from placing bets for 24hrs, 48hrs, 7 days, 72 hours or 30 days. During the time selected you will be unable to reverse this block, please find more information about ‘time out’ on the official Betfair.com website.
Alternatively if you feel you need a longer break from gambling you can choose to self-exclude:
- Self-exclusion means that your Betfair account will remain closed for a minimum period of six months and will not be reactivated under any circumstances during the exclusion period (unlike a standard account closure request).
- If you have unmatched Exchange bets these will be cancelled and the funds returned to your account balance. Any (part) matched bets will stand. Please contact Customer Services to arrange for these funds to be returned to you. Where possible we will return funds to your active card within 10 working days. For any other payment methods please contact us.
- To self-exclude, select ‘My Account’ from the drop down within the Header of the site, select ‘Account Details’, select ‘Safer Gambling Tools’, and select the ‘Self Exclusion’ option. It is also possible for you to restrict your access to individual Betfair products.
From here, you have the option the set a six month, one year, three year or five year self-exclusion. Alternatively, Customer Service can set self-exclusion for you.
Please contact us if you require any further information or assistance on self-exclusion or individual product restrictions.
If you are unsure whether or not you may have developed a gambling problem, you can use the following simple checklist for self-assessment. If you answer positively to at least four of the following questions it is recommended you call either our customer service staff or one of the professional bodies highlighted below to seek professional advice.
- Do you find that you are becoming preoccupied with past gambling successes?
- Do you find that you need to increase the amount of money you gamble to achieve the same enjoyment and excitement?
- Have you recently tried to stop gambling but were unsuccessful?
- Do you become moody or impatient when you are cutting down how much you gamble?
- Do you ever use gambling as a way of ignoring stress in your in life or even pick you up when you feel down?
- Do you ever try to win back the money you lost by increasing the size or frequency of your wagers?
- Do you ever hide how much or how often you gamble from significant others?
- Have you ever committed fraud or theft to get money to gamble with?
- Has gambling ever ruined a personal relationship or an occupational or educational opportunity?
- Have you ever needed others to relieve a financial problem created by gambling?
If you are not satisfied with how your safer gambling query was handled and wish to escalate the matter, you can contact the Gambling Commissioner.
Further help information within the Safer Gambling page includes details about our safer gambling policy and links to organisations that can help.
To receive guidance and support about problem gambling, please visit:
- GamCare at www.gamcare.org.uk or call their confidential helpline on 0808 8020 133 or
- Gordon Moody at https://gordonmoody.org.uk/
Our self-exclusion facility now covers the Flutter Family of Brands, we will endeavour to prevent you accessing your Account (or creating a new account within your selected self-exclusion timeframe across all brands.
Please note that Paddy Power Retail is not covered under our self-exclusion policy. If you wish to exclude from the shops, you will need to contact them directly. More information can be found here.
Please note: Self-Exclusion does not cover Sky Betting & Gaming, PokerStars brands or Full Tilt Poker for customers outside the United Kingdom. You will need to self-exclude directly with the relevant brand in order to be excluded from your account with that brand.
Please note: Self-Exclusion does not cover Tombola. You will need to self-exclude directly with Tombola in order to be excluded from your account with that brand.
Please be aware that if you apply any safer gambling tool to your Betfair account it will not automatically apply to your Paddy Power account. If you wish to also set a safer gambling tool you can do so via your Paddy Power account online or alternatively, Customer Services can set this for you.
wHAT IS BETFAIR`S 90 mINUTE fOOTBALL rULE?
What does ‘90 minutes plus injury time only’ mean when settling my bet at Betfair?
Bets placed on Betfair Football markets are settled based on the 90 minutes plus any injury time that is played. All goals, shots on target, cards awarded, corners taken etc. that occur during the game will count towards the settlement of your bet.
If the game goes to extra time*, any goals, shots, cards, corners etc. will not count towards the settlement of your bet that was placed.
*Extra time is the 30-minute period (2 x 15-minute periods) that is played after the normal 90 minutes plus any injury time added by the referee for injuries or delays during the 90 minutes is finished.
When does extra time count towards the settlement of my bet?Extra Time only applies to certain markets. If you place a bet on markets such as “To Lift The Trophy” or “To qualify for the next round” it will include extra time and penalties in the settlement.
Example: Team A beats Team B 2-1 after extra time in a cup game. The match ended 1-1 after 90 minutes plus injury time.
The correct winning selection in the win-draw-win market is “Draw”. The correct score winning selection is 1-1 because it is based on 90minutes. All bets on Team A will be losers despite them qualifying for the next round.
Remember – If you place a bet on the ‘Extra Time Correct Score Market’ you're betting on the score in the extra time period only. So for the sake of this bet, it's 0-0 at the start of extra time and only goals scored during the extra time period count towards this market.
What happens if I have placed a bet on a player who is not playing?In the event of a player not playing, all bets will be void at the end of full time IF they do not take any part in the match.
If the player comes on, your bet will stand as there is a chance your bet can be successful ie. Anytime Goalscorer, Wincast. If a player has any opportunity to fulfil the bet they are counted as a runner, irrelevant of how long they have played.
I placed a bet on the first goalscorer but the first goal was an own goal. What will happen to my bet?If the first goal is an own goal it does not count as a goal for settlement purposes of 1st goalscorer and subsequent markets attached to it.
All bets on 1st goalscorer will therefore be settled on the 2nd goal. Own goals will not affect the settlement of any bets placed on correct score or other related markets.
I placed a bet on a game/fixture that is now postponed. What will happen to my bet?If a match is postponed, or a match starts but is later abandoned, all undetermined bets will be voided as long as the match is not played to a finish before midnight local time on its scheduled date.
Fixtures that are rearranged before the scheduled kick off date will not be regarded as postponements and all Betfair fooball bets will stand, if the rescheduled date is within 72 hours of the original kick off time.
Bets placed on Betfair Football markets are settled based on the 90 minutes plus any injury time that is played. All goals, shots on target, cards awarded, corners taken etc. that occur during the game will count towards the settlement of your bet.
If the game goes to extra time*, any goals, shots, cards, corners etc. will not count towards the settlement of your bet that was placed.
*Extra time is the 30-minute period (2 x 15-minute periods) that is played after the normal 90 minutes plus any injury time added by the referee for injuries or delays during the 90 minutes is finished.
When does extra time count towards the settlement of my bet?Extra Time only applies to certain markets. If you place a bet on markets such as “To Lift The Trophy” or “To qualify for the next round” it will include extra time and penalties in the settlement.
Example: Team A beats Team B 2-1 after extra time in a cup game. The match ended 1-1 after 90 minutes plus injury time.
The correct winning selection in the win-draw-win market is “Draw”. The correct score winning selection is 1-1 because it is based on 90minutes. All bets on Team A will be losers despite them qualifying for the next round.
Remember – If you place a bet on the ‘Extra Time Correct Score Market’ you're betting on the score in the extra time period only. So for the sake of this bet, it's 0-0 at the start of extra time and only goals scored during the extra time period count towards this market.
What happens if I have placed a bet on a player who is not playing?In the event of a player not playing, all bets will be void at the end of full time IF they do not take any part in the match.
If the player comes on, your bet will stand as there is a chance your bet can be successful ie. Anytime Goalscorer, Wincast. If a player has any opportunity to fulfil the bet they are counted as a runner, irrelevant of how long they have played.
I placed a bet on the first goalscorer but the first goal was an own goal. What will happen to my bet?If the first goal is an own goal it does not count as a goal for settlement purposes of 1st goalscorer and subsequent markets attached to it.
All bets on 1st goalscorer will therefore be settled on the 2nd goal. Own goals will not affect the settlement of any bets placed on correct score or other related markets.
I placed a bet on a game/fixture that is now postponed. What will happen to my bet?If a match is postponed, or a match starts but is later abandoned, all undetermined bets will be voided as long as the match is not played to a finish before midnight local time on its scheduled date.
Fixtures that are rearranged before the scheduled kick off date will not be regarded as postponements and all Betfair fooball bets will stand, if the rescheduled date is within 72 hours of the original kick off time.
How do you Verify your Betfair Account?
Betfair are required to verify every account holder and have to comply with regulations and in line with Betfair`s commitment to safer gambling.Betfair will attempt to electronically verify your account where possible. If Betfair are unable to verify you, they may ask you to send them a photo or scan of one document from each of the categories listed below:
Personal identification:
One Photo ID from the following list:
One of the following:
Personal identification:
One Photo ID from the following list:
- Passport
- Driving License
- National ID
One of the following:
- Utility bill (less than 6 months old)
- Copy of a bank statement (less than 6 months old)
- Through "Get in touch" on Contact us section.
- Secure uploader: Once logged into your Betfair account, select "My account" -> "My details"-> "Verification" and upload a photo or a scan of your documents.
How does betfair`s Football bet Builder Work?
- How does Betfair`s Football Bet Builder work?
Simply add multiple selections from any tab to create a bet. Open the betslip, enter your stake in the Bet Builder section and place your bet. Available markets can be seen under the Bet Builder tab - What happens if a bet leg within a Bet Builder is voided?
For more information on voided selections please see the terms and conditions. - Is Extra Time included?
No, bets apply to 90 minutes only.
Note: Some in-play bets may apply beyond this, e.g. 'To Lift the Trophy'.
Please visit Betfair.com for more details. - Why am I unable to combine certain bets?
Not all our markets are currently available to use in a Bet Builder. Some bets also cannot be combined due to conflicting result - I have added selections from the same game to my betslip but I cannot combine them to make a BET BUILDER?
Not all markets are currently eligible for BET BUILDER. The best way to identify BET BUILDER markets is to build your bet from the dedicated BET BUILDER tab - Can I combine a Bet Builder with selections from other events?
No, Bet Builder cannot be combined with selections from another event. - Can I Cash Out a Bet Builder?
Yes, you can Cash Out on a Bet Builder if all selections are eligible. - Can I Cash Out a Football Bet Builder?
No, Cash Out is not currently available on Football BET BUILDER. - What events are Bet Builder available on?
Bet Builder is available on all World Cup fixtures as well as the majority of European, Asian and American Leagues. - Can I build a Bet Builder from anywhere other than the Bet Builder tab?
Customers can build a Bet Builder from any tab within an event once selections fall under markets applicable to Bet Builder’s. The easiest way to build a BET BUILDER is from the dedicated BET BUILDER tab. - How does a Bet Builder appear in My Account/transaction history?
Bet Builder appears as per other bets in your My Account section, labelled as a Bet Builder. - When will bets be resulted?
Bets will be settled within 30 minutes of the match ending. - Do offers apply to a Bet Builder?
Only stated offers will apply to Bet Builder’s.
Significant Terms
- Exclusive to Betfair Sportsbook, UK/IRE customers only, T&Cs apply
- This product is open to new and existing customers, aged 18 or over, in the following countries: United Kingdom & Rep of Ireland.
- You can find the Bet Builder tab on any football match in the event page.
- Simply add multiple selections from any tab to create a bet. Open the betslip, enter your stake in the Bet Builder section and place your bet. Available markets can be seen under the Bet Builder tab.
- Popular Bet Builder is a product feature of Bet Builder where pre-selected markets (selections) chosen by our customers are combined and shown on the event page so customers can add them to their betslip.
- Selections based upon most selected bet builder selections that day
- In-play is available on a majority of Football, please refer to Betfair In-Play rules.
Are there any minimum odds?
- There are no minimum odds to place a Bet Builder
- The maximum number of selections per Bet Builder is 25
- Bet Builder is available on all football matches and leagues
- Bet Builder is only applicable to the Betfair Sportsbook
- You can find Betfair General Sportsbook rules on Multiples on the official Betfair.com website.
- Betfair reserves the right to disqualify you from the promotion and/or close your Betfair account if it considers there is sufficient evidence of abuse of the promotion, for example by using more than one username or opening more than a personal betting account to take part in the promotion. In such cases Betfair will not credit you with the free bet.
- Betfair standard promotional rules.
- Betfair standard promotional terms and conditions apply.
- All eligible football bet builder markets can be found can be found on the official Betfair.com website.
What is Betfair`s Sportsbook Cash Out Feature?
Cash Out on Betfair allows you to lock in a profit or loss before waiting for the event to finish. Betfair does the maths on your current bets to offer you a value in real time based on the live market prices….. and even better news for football bettors - Cash Out will no longer be suspended on match odds markets on the Sportsbook!
Example:
Say you place a £10 (€10) bet on the double of Norwich (6/4 or 2.5) and Liverpool (1/2 or 1.5). Norwich win, and the Liverpool game is about to kick off. The Betfair Cash Out offer shown is £24 (€24). Click Cash Out and you guarantee yourself a profit, even if Liverpool lose. The £24 (€24) is returned to your account immediately, without you having to wait for the Liverpool game to end.
How do I cash out a bet on Betfair?
Betfair Cash Out is available on singles and multiples and accas, on a wide range of sports, including football, tennis, horse racing, and many more! You can Cash Out of bets pre-play, in-play, and between legs. Simply keep an eye out for the Betfair Cash Out icon, which indicates which of your bets will be eligible for Cash Out.
Example:
Say you place a £10 (€10) bet on the double of Norwich (6/4 or 2.5) and Liverpool (1/2 or 1.5). Norwich win, and the Liverpool game is about to kick off. The Betfair Cash Out offer shown is £24 (€24). Click Cash Out and you guarantee yourself a profit, even if Liverpool lose. The £24 (€24) is returned to your account immediately, without you having to wait for the Liverpool game to end.
How do I cash out a bet on Betfair?
Betfair Cash Out is available on singles and multiples and accas, on a wide range of sports, including football, tennis, horse racing, and many more! You can Cash Out of bets pre-play, in-play, and between legs. Simply keep an eye out for the Betfair Cash Out icon, which indicates which of your bets will be eligible for Cash Out.
How does Betfair`s Best Odds Guaranteed work?
Betfair offer Best Odds Guaranteed (BOG) on all UK & Irish Horse Racing and Greyhounds singles bets from 8am on the day of the race. So, if you take a price on a horse or dog and the Starting Price (SP) is bigger we will pay you out at the bigger odds!
For Example:
Betfair Best Odds Guaranteed does not apply to:
For commercial reasons, Betfair reserves the right to exclude selected customers from receiving various promotions including Betfair`s Best Odds Guaranteed.
How do I know if I qualify for Betfair Best Odds Guaranteed?
For Example:
- If you take a price of 3/1 and the selection wins with an SP of 4/1, we pay you 4/1.
- If you take a price of 3/1 and the selection wins with an SP of 2/1, we STILL pay you 3/1.
Betfair Best Odds Guaranteed does not apply to:
- Multiples Bets
- Exchange bets
- Bets placed on Future Racing markets
- Betting-in-running bets
- Combined horse bets
- Forecast, Place Only, Betting without or Insurance type bets
- Odds Boost selections
- Bets placed using Each Way Edge
- Bets on international racing
- Bets placed before 8am on the day of the race
For commercial reasons, Betfair reserves the right to exclude selected customers from receiving various promotions including Betfair`s Best Odds Guaranteed.
How do I know if I qualify for Betfair Best Odds Guaranteed?
- Place a bet on a regular win or each way market, after 8am on the day of the race. Make sure it’s on UK or Irish racing, and before the race has started.
- Once your bet is placed, you will see that it has qualified for Best Odds Guaranteed via the 'BOG' label but there will be no other mention of Best Odds Guaranteed - don’t be alarmed!
- After the race has settled, you will continue to see if your bet had qualified for Betfair Best Odds Guaranteed and the change of value in your Settled bets, regardless of whether you won, lost or cashed out.
wHAT IS THE BETFAIR tIME oUT pOLICY?
If you feel the need to take a short break from gambling Betfair offer the ability to ‘time out’, this enables you to block your account for a 24hr, 48hr, 7 day or 30 day period.
During this time you will be unable to bet on any Betfair products.
Please be aware, if you have unmatched Exchange bets these will be cancelled and the funds returned to your account balance during a time out. Any (part) matched bets will stand.
Please note you will not be able to reverse this ‘time out’ during the period entered.
To take advantage of this restriction please take the following steps:
Please be aware that if you apply any safer gambling tool to your Betfair account it will not automatically apply to your Paddy Power account. If you wish to set a safer gambling tool you can do so via your Paddy Power account online or alternatively, Betfair Customer Services can set this for you.
During this time you will be unable to bet on any Betfair products.
Please be aware, if you have unmatched Exchange bets these will be cancelled and the funds returned to your account balance during a time out. Any (part) matched bets will stand.
Please note you will not be able to reverse this ‘time out’ during the period entered.
To take advantage of this restriction please take the following steps:
- Login to your Betfair Account
- Select ‘My Betfair Account’ from the ‘My Account’ drop down within the Header of the site
- Select ‘Safer Gambling Tools’
- Choose the most appropriate option for you.
Please be aware that if you apply any safer gambling tool to your Betfair account it will not automatically apply to your Paddy Power account. If you wish to set a safer gambling tool you can do so via your Paddy Power account online or alternatively, Betfair Customer Services can set this for you.